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PRIVACY POLICY

GENERATION ECOM PRIVACY POLICY 

QUEBEC LAW 25 COMPLIANCE 

Here at Generation Ecom, we are committed to protecting your privacy and ensuring the utmost security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with Quebec Law 25. We value your trust and take your privacy seriously, incorporating deliberate measures to uphold the confidentiality of your information across all our platforms.  

SCOPE OF APPLICATION  

This Privacy Policy is applied whenever you interact with Generation Ecom through our website, mobile application, online platforms, or contact centers. By using our Services, you acknowledge that this policy governs the processing of your data.  

SUPPLEMENTARY CONSENT  

In some cases, your interactions with Generation Ecom may require specific consent related to the use of your personal information. Additionally, the terms and conditions associated with our products, Services, promotions, or events may supplement and extend the principles outlined in this policy.  

YOUR PRIVACY MATTERS TO US  

We have established comprehensive measures to protect your information from any unauthorized access, disclosure, alteration, or destruction.  

SECTION 1. HOW WE COLLECT INFORMATION  

We may collect your information by the following means:  

  • Directly from you, when you provide information to us or interact with us,  
  • Automatically from you, when you utilize or interact with our Services;  
  • From service providers who collect information on our behalf to provide Services to us;  
  • From online advertising companies who may share information about the marketing and advertisements you have seen or clicked on, from social networks and other sources of publicly available data; and  
  • From other third-party sources that provide consumer data, such as information about your interests, demographic information, consumer behaviors, and marketing inferences.  

SECTION 2 – INFORMATION WE COLLECT  

In order for us to continuously improve our Services, we carefully gather several types of user information:  

  • Contact Information: This includes details you share with us when you get in touch via email, postal mail, phone, or other communication methods.  
  • Transactional information: If you process transactions through our Services, we may collect payment information and payment history.  
  • Demographic information: Refers to postal code or ZIP, age, preferences, gender, interests, and favorites;  
  • Device information: Refers to device model, serial number, location, usage data, and operating information;  
  • Survey information: In response to questions that we send through our Services, including surveys for feedback and research purposes;  
  • Biographical information: When you inquire about our Services or apply for a position within our company. 

Important Note: If you provide us with someone else’s information, you must ensure that you have their full consent to share their data with us, and for us to use it as outlined in this Privacy Policy. 

SECTION 3 – HOW WE USE YOUR INFORMATION  

We use the information we collect to:  

Provide Our Services: To offer our Services and let you know about important updates related to these Services.  

Interact With You: When you reach out to us with questions or comments, we use your information to respond and provide ample customer support.  

Track How Our Services Are Doing: We keep an eye out on how well our Services are performing by counting how many people visit our website, where they’re from, and what they like.  

Keep You Informed: We might send you information about products or Services that we think you might be interested in. We’ll also let you know if we make important changes to our Privacy Policy and/or other policies. 

Personalize Content: We customize the content you see on our website and in our communications, including ads that are tailored to your interests.  

Make Our Services Better: We work to improve our Services and understand our customers better. This helps us with marketing, events, promotions, and with fixing any technical issues.  

Hire New Team Members: If we’re hiring, we may use your information as part of our recruitment process.  

Meet Legal Requirements: We strictly follow law and industry guidelines. We use your information in order for us to detect, investigate, and prevent any activities that might go against our policies or prove to be illegal. This helps protect the rights of Generation Ecom, you, and others.  

Use Information Anonymously: Sometimes, we use and share information in a way that doesn’t reveal your identity. We do this for things like research, analysis, and improving our Services.  

We take your privacy seriously and follow Quebec Law 25 to ensure that your information is saved and/or utilized securely.  

SECTION 4 – HOW WE SHARE YOUR INFORMATION  

  • Service Providers: We partner with other service providers or professionals (like those who handle our billing, IT service, or marketing) to keep our Services running smoothly. We may share your information with them, but only if they need it for their operations.  
  • Analytics Insight: We team up with analytics experts to understand how many people visit our websites and how they use them. They use modern tracking technology to help us improve our website’s performance. 
  • Social Media: If you interact with social media features on our website, e.g., clicking a Facebook « like » button, the social media platform and your connections on that platform may see your activity. To control this, please check the privacy policy of the social media platform.  
  • Corporate Changes: We may transfer your information to another entity or service provider in connection with, or during negotiations of, any merger, acquisition, sale of assets, or any line of business. In some cases, the entity receiving your information will have different privacy practices from ours and may treat your information differently than we do.  
  • Legal Obligations: We may have to share your information if the law requires it or if a law enforcement, government agency, or others request for it. We can also share your information to protect our customers, employees, property, and rights, especially in emergencies.  

SECTION 5 – HOW WE PROTECT AND STORE YOUR INFORMATION  

We are committed to protecting the information that you provide to us, and we have put in place appropriate physical, technical, and administrative procedures to safeguard the information that we collect through the services. While we take these precautions, we cannot guarantee the security of our systems or servers from attacks that come from outside parties.  

SECTION 6 – YOUR PRIVACY OPTIONS  

We understand that you might want more control over how we handle your information. Here are some options available to you:  

  • Manage Your Email Marketing: If you no longer want to receive our marketing emails, you may opt out of this by simply clicking the « unsubscribe » link located at the bottom of any email that we send. 
  • Track Your Online Activity: You may control how we collect information about your online activities: 
  • You can opt out or choose your cookie preferences when your device visits our websites by using our cookie management tool.  
  • You can modify your web browser settings to block or reject cookies from across the internet. Keep in mind that if you delete your cookies or block them, some features of our website or Services might not work properly.  

SECTION 7 – LINKS TO EXTERNAL SITES  

Our Service might have links to other websites that we don’t run. If you click on a link that takes you to another website, you’ll be going to a site that we don’t control. We strongly recommend that you read the Privacy Policy and the terms and conditions of every website that you visit.  

We have no control and are not responsible for what’s on other websites, their privacy policies, and/or how they handle your information.  

SECTION 8 – AGE OF CONSENT  

By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.  

SECTION 9 – CHANGES TO THIS PRIVACY POLICY  

We reserve the right to modify or update this privacy policy at any given time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you of our recent policy updates, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.  

QUESTIONS AND CONTACT INFORMATION  

If you would like to: Access, correct, amend, and/or delete any personal information that we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer at XXXXXX@generationecom.com or send us a postal mail at  

Generation Ecom  

[Re: Privacy Compliance Officer]  

6300 Avenue Auteuil Suite 505, Brossard, QC J4Z 3P2